General Questions

  1. What makes EXPENSIVE SHIT VAPE SHOP UK different from other vape shops?
    We specialize in premium, handcrafted vaping products with uncompromising quality standards and lifetime support on select items. Our focus is on delivering exceptional craftsmanship and personalized service.
  2. Are all products authentic?
    Yes, we guarantee 100% authenticity on all our products. We source directly from manufacturers and maintain strict quality control processes.
  3. Do you ship internationally?
    Currently, we primarily serve the United Kingdom market, though we're expanding our international shipping options. Contact us for specific country availability.

Products & Quality

  1. How do you ensure product quality?
    Every item undergoes multiple inspection checkpoints in our clean-room facilities. We use only premium-grade materials and maintain ISO-certified manufacturing processes.
  2. What warranty do you offer?
    Premium products include lifetime warranty coverage. Standard products carry a minimum one-year warranty against manufacturing defects.
  3. Can I customize my order?
    Yes, many of our luxury devices offer customization options including engravings, unique finishes, and personalized settings. Contact our concierge service for details.

Orders & Payment

  1. What payment methods do you accept?
    We accept all major credit cards, bank transfers, and select cryptocurrencies. Our checkout system uses industry-leading security protocols.
  2. How long does shipping take?
    UK mainland orders typically arrive within 24 hours. Express delivery options are available for urgent orders.
  3. Can I cancel or change my order?
    Please contact our support team immediately. We can accommodate changes up until dispatch.

Support & Service

  1. How do I track my order?
    Once shipped, you'll receive tracking information via email. Log into your account to monitor delivery status.
  2. What if I need help with my device?
    Our technical support team is available 24/7. Contact us via phone, email, or live chat for assistance.
  3. Do you offer maintenance services?
    Yes, we provide complimentary cleaning and calibration for premium products. Book your appointment online.

Account & Security

  1. Is my personal data secure?
    Absolutely. We maintain GDPR compliance and use SSL encryption throughout our website.
  2. How do I reset my password?
    Click 'Forgot Password' on the login page and follow the verification process.
  3. Can I save multiple addresses?
    Yes, your account allows storage of multiple shipping addresses for convenience.

Returns & Refunds

  1. What is your return policy?
    Unused items in original packaging can be returned within 30 days for a full refund.
  2. How long does a refund take?
    Refunds are processed within 24 hours of receiving returned items.
  3. Do you pay return shipping?
    Yes, we cover return shipping costs for defective items.

Miscellaneous

  1. Are your products suitable for beginners?
    While our premium products are designed for discerning enthusiasts, we offer starter kits and expert guidance for newcomers.
  2. Can I purchase in-store?
    Currently, we operate primarily online, but we're developing strategic retail partnerships.
  3. How do I stay updated on new releases?
    Subscribe to our newsletter or follow us on social media for exclusive updates and early access opportunities.